MCP too many tools: how to curate a support server
MCP too many tools? Curate 5 to 12 task-shaped support actions, then measure tool-selection accuracy with a simple test set.
Communicate Blog22 min read
ai customer support
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MCP security for support agents: scopes and logging
MCP security for support agents: per-action OAuth scopes, ticket text treated as data, rate limits and audit logs, with a threat table.
Communicate Blog23 min readHow to Use AI Agents to Increase Repeat Purchases on WhatsApp
Getting a new customer costs significantly more than keeping an existing one. Most businesses know this. Most still spend the majority of their marketing effort on acquisition and very little on the c...
Intelli Blog5 min readHow WhatsApp Is Changing the Way Events Engage Guests
Getting someone to register for an event is the easy part. Getting them to actually show up: or log in for a virtual session: is where most event organisers lose ground. Email reminders go unread. Cal...
Intelli Blog5 min readMy AI Agent Keeps Losing Context Mid-Conversation: Causes and Fixes
You set up your WhatsApp AI assistant. It answers the first question well. The customer follows up with "what about the blue one?" and the AI responds as if the conversation never happened. It asks fo...
Intelli Blog6 min readThe WhatsApp Inbox as a Business Operating System
Most businesses treat WhatsApp as a communication channel. A place where messages come in and go out. A faster version of email. A customer service queue.The businesses getting the most from WhatsApp...
Intelli Blog7 min readUsing AI Agents for Lead Qualification on WhatsApp
The speed at which you respond to a new lead is one of the strongest predictors of whether you will convert them. Studies consistently show that the odds of converting a lead drop sharply after the fi...
Intelli Blog5 min readHow to Know When to Hand Over from an AI Agent to a Human
Meta description: Not every WhatsApp conversation should stay with your AI agent. Here are five triggers that tell you exactly when to hand over to a human and how to do it right.Your WhatsApp AI assi...
Intelli Blog6 min readAI Agents for Multi-Language Markets: Handling Code-Switching and Local Languages
In many markets, a customer does not message in one clean language. They start in English, switch to Swahili for a term they are more comfortable with, and finish the sentence in English again. Or the...
Intelli Blog5 min readBest WhatsApp API Provider for African Businesses
Getting onto the WhatsApp Business API in Africa is a different experience from doing it in Europe or North America. Business verification requires documents most providers have never seen. Payment co...
Intelli Blog6 min readHow to Reduce Customer Service Costs With a WhatsApp AI Agent
Customer service is expensive. Not just in salaries. In time spent on questions that have been answered a hundred times before. In overtime when a high-volume period hits. In missed messages that beco...
Intelli Blog5 min readWhatsApp API for African Businesses: How Intelli Is Built for Your Market
Getting onto the WhatsApp Business API in Africa is a different experience from doing it in London or Singapore. Business verification requires documents that most providers have never seen. Payment c...
Intelli Blog11 min readBest WhatsApp API Providers in 2026: Support, Features and Pricing Compared
Choosing a WhatsApp API provider is not just a technical decision. It determines how smoothly you go live, how much help you get when things go wrong, and how far you can take the technology. With Met...
Intelli Blog7 min readWhatsApp API Providers With the Best Support in 2026
Getting access to the WhatsApp Business API is only part of the decision. The more consequential choice is who supports you through the setup, the problems, and the ongoing operation. Verification sta...
Intelli Blog10 min readFrom SMS to Rich Media: Why WhatsApp Is Changing Business Messaging
For years, SMS has been the backbone of business communication. It is reliable, widely accessible, and effective for time-sensitive alerts, reminders, and one-time passwords. Banks send transaction al...
Intelli Blog6 min readHow to Use WhatsApp Broadcasts to Win the Holiday Season (Without Competing on Discounts Alone)
Every business is sending promotional messages during the holiday season. Discount alerts, sale announcements, limited-time offers: the noise level goes up sharply in the last quarter of the year. Mos...
Intelli Blog6 min readWhatsApp Drip Campaigns vs Email: What Works, When, and Why
Email drip campaigns are a staple of digital marketing. WhatsApp drip campaigns are newer, less understood, and for many businesses, significantly more effective. The question is not which one is bett...
Intelli Blog5 min readHow WhatsApp and AI Are Transforming Fleet Management and Procurement Operations
Fleet management and procurement have something in common: they are both communication-intensive operations drowning in manual processes. Dispatch instructions, delivery updates, purchase orders, supp...
Intelli Blog6 min read
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