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A Customer Request Is Not a Booking: Designing Memory for AI Assistants

A Customer Request Is Not a Booking: Designing Memory for AI Assistants “Could we do Friday morning instead?” is enough to change a customer’s preference. It is not enough to put Friday on the …

By Mia MarrieTowards AI
A Customer Request Is Not a Booking: Designing Memory for AI Assistants

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Originally published by Towards AI on Sep 30, 2026.

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