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Amazon Nova8 min read

Aderant builds intelligent ticket triage with Amazon Nova

Learn how Aderant built an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock, automating context gathering, classification, routing, and knowledge enrichment for its cloud operations team.

By Angela MapesAWS ML Blog
Aderant builds intelligent ticket triage with Amazon Nova

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Originally published by AWS ML Blog on Sep 24, 2026.

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