Following the Flow the Law Requires: Training Voice Agents to Transfer to Unseen Regulated Procedures in Debt Collection
Voice agents built on large language models (LLMs) now handle customer calls, but in regulated applications completing the task is not enough: the agent must follow a conversational flow set by law.
By Petmongkon Pornpichitsuwan, Krittin Pachtrachai, Touchapon KraisingkornarXiv - cs.CL (NLP)
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Originally published by arXiv - cs.CL (NLP) on Oct 15, 2026.
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