Managers are using AI to write performance reviews – and it shows
Does AI use help or hurt feedback at work? Here’s what one survey found.
This article discusses the increasing use of AI in generating and assisting with performance reviews and workplace feedback, highlighting both the benefits and challenges reported by employees and managers.
What happened
The article reports on a survey by Highwire that found a significant number of managers using AI to assist with performance reviews and feedback. It also highlights the mixed reactions from employees and the emergence of AI tools for rehearsing workplace conversations.
Why it matters
The use of AI in workplace feedback and training impacts employee development and manager effectiveness. Understanding these dynamics helps organizations optimize AI integration while addressing potential drawbacks.
- AI is increasingly used by managers for performance reviews and feedback.
- Employee reactions to AI-generated feedback are mixed, with some finding it more useful and others less so.
- AI tools are filling gaps in workplace training and communication support.
The bigger picture
AI is being used to enhance workplace communication and training, but its effectiveness and employee perception vary. This could influence how companies adopt and regulate AI in HR processes.
The article highlights the growing role of AI in workplace feedback and training, showing both its potential benefits and the challenges in its implementation and perception.
Technical details
- AI tools for drafting, editing, and summarizing feedback
- AI avatars for practicing workplace conversations
- AI coaches for assessing conversation practice
FAQ
What percentage of managers use AI for performance reviews?
78% of managers reported using AI to help draft, edit, summarize, or inform feedback or a performance review in the last year.
How do employees perceive AI-generated feedback?
54% of employees found feedback more specific and actionable, while 34% found it more generic, and 32% said it was less useful.
What is Synthesia's Sessions feature?
It is an AI tool that allows employees to practice workplace conversations with AI avatars and receive feedback from an AI coach.
This summary and analysis were generated with AI from the original article and may contain errors. Read the original for the full story.
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Originally published by ZDNet on Oct 7, 2026.
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