ChatGPT2 min read
Right Words, Wrong Moment: A Clinician-Grounded Analysis of Distress in 19,930 Conversations between Young People and ChatGPT
Young people increasingly turn to General-Purpose Conversational Agents (GPCAs), such as ChatGPT, in moments of distress. We examine young adults' (ages 18-25) experiences using ChatGPT. We first collected 19,930 ChatGPT conversations and survey data from 158 young adults.
By Marx Wang, Ella Zhang, Cameron Tan, Andrea Mock, Songling Ngo, Zijing Wang, Robert Wolfe, Shirin Amouei, Rachel A. Hanebutt, Desmond C. Ong, Caroline Figueroa, Katie Davis, Anind K. Dey, Alexis HinikerarXiv - cs.AI
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Originally published by arXiv - cs.AI on Sep 30, 2026.
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