Model Context Protocol20 min read
Zendesk Chatbot in 2026: Setup, Options & the AI Upgrade [Guide]
How the Zendesk chatbot works in 2026: setup options, the new resolution-based billing, what replaced Answer Bot, and when an AI layer makes sense.
By Syed AliPluno Blog
![Zendesk Chatbot in 2026: Setup, Options & the AI Upgrade [Guide]](https://d3qy4oidjlxje0.cloudfront.net/news/original/pluno-blog-ac027e468c5a56df.png)
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Originally published by Pluno Blog on Aug 14, 2026.
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