Twig
Resolves 70% of customer inquiries without human intervention.
- Freemium· from $6,501/month
- Web
- API Available
What is Twig?
Twig is an AI Customer Support tool that resolves 70% of customer inquiries without human intervention. Twig is freemium: it has a free plan, and paid plans start at $6,501/month. A free trial of 15 days is available. It is available on Web App. It is aimed at customer support teams, businesses and support agents.
Sera handles customer inquiries across multiple channels, resolving 70% of issues automatically. It supports 24/7 operations, integrates with various tools, and provides secure, scalable solutions for customer support.
Built for customer support teams, businesses and support agents.
Features
Answers Every Channel
Books Appointments
Schedules and books appointments into the user's calendar.
Qualifies and Routes Leads
Writes Back to Tools
Supports 24/7 Operations
Escalates with Context
Three-Step Setup
Requires only three steps to implement without a complex project.
Checks Answers
Verifies the accuracy of responses before sending them.
Escalates Instead of Guessing
Replaces Front Desk Functions
Performs all tasks of a physical front desk without the need for staff.
Captures Missed Calls
Handles calls that might otherwise be missed.
Use cases
- Answer customer inquiries across multiple channels
- Schedule appointments into the user's calendar
- Qualify and route leads to the appropriate team
- Integrate and update information in existing tools
- Provide 24/7 support for customer issues
- Escalate complex issues with full context to human agents
Who it's for
- Customer Support Teams
- Businesses
- Support Agents
Pros & cons
Pros
- Free plan available
- Public API available
- Supports 24/7 operations
- Integrates with multiple tools
- Resolves 70% of inquiries automatically
Cons
No documented limitations yet.
Pricing
Freemium — paid plans start at $6,501/month. Free trial of 15 days available.
| Plan | Price |
|---|---|
| Free | Free |
| Growth | $6,501 / month |
Integrations
Developer & API
Public REST API available
Security & compliance
- SOC 2
- HIPAA
- SSO
- SAML
- Encryption
As stated on Twig's website — not independently verified by AiByts.
FAQ
What is Twig?
Twig is an AI Customer Support tool that resolves 70% of customer inquiries without human intervention. Sera handles customer inquiries across multiple channels, resolving 70% of issues automatically. It supports 24/7 operations, integrates with various tools, and provides secure, scalable solutions for customer support.
Is Twig free?
Twig has a free plan; advanced features require a paid plan.
How much does Twig cost?
Twig offers 2 plans: Free (Free) and Growth ($6,501 / month).
Does Twig have an API?
Yes, Twig offers a public REST API for building custom integrations.
What platforms does Twig support?
Twig is available on Web App.
Who should use Twig?
Twig is built for customer support teams, businesses and support agents. Common uses: answer customer inquiries across multiple channels, schedule appointments into the user's calendar, qualify and route leads to the appropriate team and integrate and update information in existing tools.
What does Twig integrate with?
Twig integrates with Slack, Notion, Google Drive, Gmail, OneDrive, Dropbox, GitHub and Jira, among 16 integrations.
What are the best alternatives to Twig?
Similar tools on AiByts include Zoho CRM (Zia), Aidbase, Gali Chat, Zendesk AI and Weav.
Twig news & updates
Details are compiled from Twig's website and public sources, last verified Oct 3, 2026. Features and pricing change — confirm on the official site before you buy.
Try Twig
Freemium · from $6,501/month
Tags
- AI SDR
- 24/7 Support
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