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Scenarios that branch into multiple conversation paths, ambient noise profiles that push simulations closer to production, and a critical-issue feed.
Logs, latency, cost on every simulation call. Retell agents, outbound calling, tool-level verification in Simulate. Plus editable personas and Run Prompt.
Workspace credit attribution, a 3-step guided agent builder with multi-language, rebuilt Prompt Workbench with commit history, and 4 new TTS providers.
ai-evaluation SDK launches with 50+ templates. Pre-built and custom personas come to simulation, with dataset-derived personas from real call transcripts.
Observability ships for three voice platforms at once. Evaluation groups integrate with experiments and optimization. Call Simulation now SDK-triggerable.
Upload an SOP or call transcript to auto-generate test scenarios with edge cases. Commit-style version control for agents. Session observability per span.
Zero-config performance insights on agent traces, statistical dashboards for annotator agreement, and multi-workspace isolation with audit logging.
Redesigned summary dashboards with new chart types and side-by-side compare, a rebuilt alerts system, Prompt SDK upgrades, and RBAC workspace access.
Upload documents into datasets with built-in OCR, write deterministic function evals for objective checks, and run evaluations async from the SDK.
AI-conducted phone calls test voice agents end-to-end. Plus an interactive sandbox for evaluations in real time, with inline scoring on any trace span.
Infrastructure metrics alongside agent traces in Observe, image tracing for AWS Bedrock, and standalone mode + feedback loops in the Eval Playground.
Real-time alerts with Slack and email, gRPC trace transport with 60% less latency, and a visual graph of agent execution inside Observe.
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