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LLM inference in C/C++. Contribute to ggml-org/llama.cpp development by creating an account on GitHub.
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Agents on live hardware: reason where you must, engineer everywhere else
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Customer service quality assurance: The ultimate guide
What is customer service quality assurance? Customer service quality assurance (QA) is a systematic process of evaluating customer interactions, identifying areas for improvement, and providing effective coaching to enhance the overall customer experience.
Zendesk AI Blog16 min read5 ways WFM for agents is great–explained by a former agent
Everyone has–our customers, our company, and the agents too. I was an agent (I’m now a Customer Success Manager) so I get this side of the barricade better than most.
Zendesk AI Blog10 min readZendesk WFM: Introducing customizable business hours in Forecast
Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our…
Zendesk AI Blog11 min readOptimizing service efficiency: A guide to Zendesk workforce engagement solutions
In the current customer service landscape, expectations are skyrocketing, with demands for faster and higher quality service experiences becoming the norm. Zendesk’s Workforce Engagement Management (WEM) solution is well-equipped to help companies navigate these challenges.
Zendesk AI Blog3 min readShaping the future of service operations with Zendesk’s workforce engagement management solutions
Delivering superior service experiences requires organizations to improve their internal service operations first. With the latest advancements in artificial intelligence, these organizations have the opportunity to make their service processes more efficient, which allows service agents to deliver…
Zendesk AI Blog3 min readDefault reports is the key to long-term agent attendance reports
Not only is this going to be a great feature long term (we have some fun default reports on our roadmap), but we started by populating your first default report with a banger – the (much anticipated) long-term Attendance report!
Zendesk AI Blog13 min readImproving employee experience to improve customer experience
It is a known fact that the employee experience drives the customer experience. Without employees to build the products, sell the products, service the products, or deliver the services, you have no customer experience. They are critical to building that experience – and to delivering it.
Zendesk AI Blog7 min readCustomize your forecast analysis period
Accuracy for our forecast is paramount when we are planning our schedules and staffing needs, which is why outliers in past volume data can be a serious pain.
Zendesk AI Blog15 min readIntroducing the newest way to keep track of your agents’ activity
Agent Activity is the place to go. With no setup effort, your agents’ activity information will be at your fingertips, with the same level of insight for past days as you have for the current day.
Zendesk AI Blog4 min readUnlocking Sentry’s success: Insights from David Cramer’s unconventional journey to successfully raising $217 million
In this episode of Sit Down Startup, David Cramer, the founder of Sentry, delves into diverse topics such as unique product monetization, cultivating a strong belief in success, and managing feedback effectively.
Zendesk AI Blog6 min readBuilding the experiences your customers actually want—with Bitly’s Brad Harris
Bitly’s links and QR codes may be everywhere, but chances are you’ll find the company’s Global Head of Customer Support, in one of two places: running support experiments from his home office or collaborating with other leaders in his favorite community group, Zendesk for Startups.
Zendesk AI Blog4 min readZendesk + Ultimate: Setting a new standard of service with AI agents
Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market.
Zendesk AI Blog4 min readThe benefits of adopting an AI-powered workforce engagement management solution
The post The benefits of adopting an AI-powered workforce engagement management solution appeared first on Zendesk.
Zendesk AI Blog3 min readIntroducing Agent Status Dashboard
The Agent Status Dashboard is a tool designed for managers and team leaders to provide real-time visibility into their agents’ current activities. Yep, you read that right—we’re talking real-time insights on agents’ operations.
Zendesk AI Blog4 min readThe fresh approach to tracking daily attendance
This will save you time on Zendesk WFM when you need to understand who’s in and who’s not while providing: Better visibility for the attendance events (lateness, absence, overtime) Information that might be valuable for Payroll Reports (such as clock-in and out information, time logged as a…
Zendesk AI Blog4 min readWorkforce optimization: The ultimate guide for 2024
What is workforce optimization? Workforce optimization (WFO) is a business strategy that combines workforce management (WFM) and quality assurance (QA) principles to maximize workforce efficiency.
Zendesk AI Blog9 min readFormer First Lady Michelle Obama to join us at Zendesk Relate
Former First Lady Michelle Obama has spent her life challenging us to reconsider where that “supposed to” comes from—and who determines it. Her life shows us that you don’t have to look a certain way or act a certain way to fit in; you don’t have to make a lot of money or come from […] The post…
Zendesk AI Blog1 min readWhat is AI as a service (AIaaS)? A beginner’s guide for 2024
What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems.
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