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In the current customer service landscape, expectations are skyrocketing, with demands for faster and higher quality service experiences becoming the norm. Zendesk’s Workforce Engagement Management (WEM) solution is well-equipped to help companies navigate these challenges.
Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market.
What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems.
Olivia is a customer service agent at a bustling, understaffed customer service department. She primarily responds to written support requests, like emails and chats, and can handle 30 to 50 messages per shift. However, her capacity often fluctuates based on the complexity of the tasks.
What is intelligent call routing? Intelligent call routing (ICR) is a refined telecommunications technology that efficiently directs incoming calls based on various factors, such as the caller’s needs and agent availability.
If you’ve ever walked into an Aesop store, it’s a full sensory experience. The smells, the sights, the samples—and the incredibly warm and knowledgeable staff. It’s hard to imagine such a rich experience ever existing online and yet, the team at Aesop is tackling just that.
On February 1st, 2024, we released Nomic Embed - a truly open, auditable, and performant text embedding model. While the performance of an embedding model is often taken into consideration when evaluating it for production deployment, other factors including the memory, storage, and bandwidth…
We're excited to announce the release of Nomic Embed, the firstOpen sourceOpen dataOpen training codeFully reproducible and auditabletext embedding model with a 8192 context-length that outperforms OpenAI Ada-002 and text-embedding-3-small on both short and long context tasks.
This newsletter discusses components for building generative agents and publication venues for large language models (LLMs).
Aircall combines business telephony with AI voice and messaging agents, call summaries, sentiment analysis, automated scoring, live coaching, CRM logging, and human handoffs.
VideoGen uses AI agents to create product ads, explainers, social videos and training content with generative media, avatars, voiceovers, localization and developer integrations.
Context.dev gives AI agents and applications web scraping, structured extraction, website crawling, and brand data through an API, with SDKs and MCP access.
Mozify turns product photos into AI visuals, presenter videos and edited ads, with campaign planning, reusable workflows, team workspaces and exports for different placements.
Heyy automates customer conversations across WhatsApp, Instagram, Messenger and website chat, combining AI agents with a shared inbox, lead capture, campaigns and CRM tools.
Weav combines AI customer support agents, website chatbots, and a shared inbox, using your business content to draft replies and answer customer questions.
Kimi Browser Extension lets AI agents operate Chrome or Edge, use active sessions, extract information, complete forms and save repeatable browser workflows as skills.
ego (lite) gives AI agents access to logged-in websites through a Chromium browser, with separate task workspaces, page snapshots and browser automation tools.
Renoise AI generates videos, images and audio, with a creative agent that plans shots, selects models and connects tasks into workflows you can review.
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