What to look for (and what to avoid) when buying WFM in 2026
Whether you're choosing WFM for the first time or reassessing your current tool, these seven questions reveal what sets modern platforms apart.
Assembled Blog5 min read
Assembled
30 stories
Assembled + Level AI: Modern Workforce Engagement
Assembled and LevelAI bring together best-in-class WEM with Assembled's next-gen support operations platform and LevelAI's AI-powered quality management.
Assembled Blog5 min read
From Customer Success to Product Management
Product manager David Patou shares how customer success shaped his approach to workforce management, scheduling, prioritization, and AI at Assembled.
Assembled Blog10 min read
Assembled for Gorgias: WFM for eCommerce Support
Assembled integrates with Gorgias helpdesk, bringing modern workforce management and scheduling to global ecommerce support teams. Learn more.
Assembled Blog5 min read
Building voice AI at scale: A conversation with Jake Chao
Engineering leader Jake Chao shares how Assembled builds voice AI at scale — handling millions of calls while balancing latency, quality, and reliability.
Assembled Blog13 min read
A Conversation with Assembled's AI Deployment Strategist
In this Q&A, an Assembled AI Deployment Strategist shares how she ended up in the role, what it entails, and why she loves it so much.
Assembled Blog7 min read
Best AI voice agents for customer support (2026): Platforms compared
Learn how AI voice agents are transforming customer support — from how they work to what they can resolve and how to evaluate them for your team.
Assembled Blog23 min read
2023 Customer Support Benchmark Survey
From AI agents to workforce management, see how support teams scaled resolution, scheduling, and visibility in Assembled’s 2025 year in review.
Assembled Blog7 min read
Future-Proof Your WFM Stack: 5 Requirements for 2030
Learn how support leaders can prepare their WFM stack for the next decade of contact center management, AI, and workforce transformation.
Assembled Blog8 min read
Assembled + ServiceNow Integration for WFM
See why modern support teams on ServiceNow can now reap all the benefits of smarter workforce management with Assembled.
Assembled Blog5 min read
Future of CX with Assembled, Five9 & Level AI
Learn why composable contact centers beat all-in-one suites. Insights from Assembled, Level AI, and Five9 on building best-in-class support operations.
Assembled Blog3 min read
Assembled + Dixa: Complete Support Ops Solution
Assembled and Dixa integrate to give support teams better forecasting, scheduling, and real-time visibility for scalable customer operations.
Assembled Blog3 min read
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