61 stories
AI voice agents for dental reception handle booking and plan questions, and pain calls follow lists the dentist writes. See which calls fit and where data goes.
AI voice agents for after-hours coverage answer and book calls overnight and escalate urgent ones. See what happens when the on-call phone isn't answered.
An AI receptionist answers, books and transfers calls. See how it works, what it costs next to a human or answering service, and why the handover matters most.
An AI voice agent for claims customer satisfaction (CSAT) surveys calls the policyholder after the claim closes and asks your fixed questions. It never scores or interprets satisfaction.
After a storm, the adjuster's calendar is the scarce thing, and every wasted visit is a claim that waits longer. The insurer's scheduling system owns the adjuster's calendar, and the agent only asks it questions and books through it.
AI voice agents for insurance claims handle the phone calls a claim produces, from the first report of loss to the survey after it closes. Adjusters and claims handlers decide on payment, and investigators decide on fraud.
A screening agent asks every insurance claimant the same questions and flags answers that do not match the file. A human investigator decides what happens next.
Customers still call to ask where their order is. When a voice agent should answer, when it should call first, and what stays a text.
Patients still phone first. What an AI voice agent should handle, what it should pass to a nurse, and what health systems reported in 2026.
Claims stall while the paperwork waits. How a voice agent explains the missing document and knows when to stop calling.
Claimants still phone for claim status updates. What to build so the answer arrives fast and still reaches the right person.
Yelp Host passed a million calls and the announcement describes how they sound. What decides whether a phone agent holds up unsupervised is somewhere else.
The first loss call collects medical and financial detail from someone under stress. What that means for where the audio lives and how the agent should listen.
Most BNPL misses are days late, not defaults. Why the opening line of a recovery call decides which collection rules apply.
The costliest impersonation scams open with a fake bank security alert. That is the constraint a real fraud-alert call has to design around.
Refill reminder calls are already permitted under HIPAA. The harder question is which vendor is holding the patient data while the call happens.
Why a caller is confidential before the firm agrees to anything, and how that decides where an intake voice agent is allowed to run.
Why right-party verification is the first legal gate on a collections call, and what Regulation F requires of an automated dialer.
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