Assembled + Five9: Agentic WFM for Intelligent CX
Agentic workforce management meets enterprise CX: Assembled and Five9 help teams manage AI, human agents, and workflows in one platform.
Assembled Blog5 min read
WFM
8 stories
AI-Powered WFM for Genesys Cloud
Genesys Cloud users can now access Assembled's AI-powered workforce management suite with automated schedule, accurate forecasting, and real-time insights.
Assembled Blog3 min readWhat to look for (and what to avoid) when buying WFM in 2026
Whether you're choosing WFM for the first time or reassessing your current tool, these seven questions reveal what sets modern platforms apart.
Assembled Blog5 min readAssembled for Gorgias: WFM for eCommerce Support
Assembled integrates with Gorgias helpdesk, bringing modern workforce management and scheduling to global ecommerce support teams. Learn more.
Assembled Blog5 min readFuture-Proof Your WFM Stack: 5 Requirements for 2030
Learn how support leaders can prepare their WFM stack for the next decade of contact center management, AI, and workforce transformation.
Assembled Blog8 min readAssembled + ServiceNow Integration for WFM
See why modern support teams on ServiceNow can now reap all the benefits of smarter workforce management with Assembled.
Assembled Blog5 min read5 ways WFM for agents is great–explained by a former agent
Everyone has–our customers, our company, and the agents too. I was an agent (I’m now a Customer Success Manager) so I get this side of the barricade better than most.
Zendesk AI Blog10 min readZendesk WFM: Introducing customizable business hours in Forecast
Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our…
Zendesk AI Blog11 min read
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