12 stories
The work of running support well rarely announces itself. It shows up in a filter that used to hang for thirty seconds, a setting that used to require a ticket, a column that finally shows the right data. Here's what changed in August.
Data connectors are a new, easy way to efficiently retrieve your company data that produces faster, more accurate responses from your AI agents across voice, chat, email, and Copilot.
Agentic workforce management meets enterprise CX: Assembled and Five9 help teams manage AI, human agents, and workflows in one platform.
Assembled deployed its own voice AI in support. Here’s what the rollout revealed about making AI phone support actually work.
Introducing Brand Studio: a unified system for creating, managing, and deploying distinct AI agent identities across chat, voice, email, and copilot.
Learn how AI chat agents are transforming customer support — how they work, what they can resolve, and how to evaluate them for your team.
Compare the 7 best AI copilots for customer support in 2026. See pricing, setup effort, ideal org size, and which tools actually help agents in real time
Assembled and LevelAI bring together best-in-class WEM with Assembled's next-gen support operations platform and LevelAI's AI-powered quality management.
Product manager David Patou shares how customer success shaped his approach to workforce management, scheduling, prioritization, and AI at Assembled.
Learn how AI voice agents are transforming customer support — from how they work to what they can resolve and how to evaluate them for your team.
From AI agents to workforce management, see how support teams scaled resolution, scheduling, and visibility in Assembled’s 2025 year in review.
Learn how support leaders can prepare their WFM stack for the next decade of contact center management, AI, and workforce transformation.
Showing 12 of 12 stories
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