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Fast Company Impact Council

25 stories

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  • Your CRM was built backwards

    When I led global customer success at HubSpot, the customer base grew from roughly 70,000 to more than 220,000 in just four years. Growth at that scale stress-tests every assumption you make about your customer.

    Fast Company AI5 min read
  • How small teams move the needle faster

    Independent agencies are claiming a growing share of the industry’s recognition. This year, Rethink was named Ad Age’s 2026 Agency of the Year and won both Independent Agency and Independent Network of the Year at Cannes Lions.

    Fast Company AI3 min read
  • Why companies struggle every holiday season

    There is nothing unexpected about the holiday season. Manufacturers and retailers know it is coming, understand its importance, and have years of experience to inform strategic plans.

    Fast Company AI4 min read
  • A diagnosis is where better care begins

    For a family navigating a rare or genetic disease, a diagnosis can be life-changing. After months or even years of appointments, tests, referrals, and unanswered questions, finally understanding what is causing a child’s symptoms brings families an answer they have often been searching for too…

    Fast Company AI4 min read
  • Look past AI’s hype cycle to understand what sticks

    Despite the succession of state laws and school board regulations banning the use of artificial intelligence in classrooms, the AI education market shows no signs of slowing down.

    Fast Company AI4 min read
  • Attacks are moving at machine speed

    Attackers are early adopters of AI. Just as businesses are deploying AI to automate workflows and improve decision-making, criminals are aggressively deploying the technology to identify vulnerabilities and exploit them in minutes. Most security teams aren’t built for that speed.

    Fast Company AI3 min read
  • What business owes the next generation

    When my father was a child in upstate New York, he contracted polio. So did three of his younger siblings. It was devastating to the family. It was also, in a way none of them could have anticipated, a door that opened onto something extraordinary.

    Fast Company AI4 min read

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