Pluno
Resolves complex technical support issues across product, help desk, and engineering.
What is Pluno?
Pluno is a Ticket Automation tool that resolves complex technical support issues across product, help desk, and engineering. It is aimed at support teams, engineering teams and help desk agents.
Pluno addresses complex technical support issues within products, help desks, and engineering teams. It leverages past tickets and tools to resolve problems automatically, ensuring context is maintained throughout the support journey. The AI operates across the entire support process, integrating with existing systems and maintaining security compliance.
Built for support teams, engineering teams and help desk agents.
Key capabilities
Features
Context Carries Forward
One AI Across Support Journey
Help Customers Inside Product
Evidence Before Answers
Security & Compliance
Integrates With Help Desk
Works within the existing help desk systems.
Automatically Resolves Tickets
Use cases
- Resolve complex technical support issues inside the product
- Automatically resolve complex tickets using past data
- Maintain context during the support process for better resolution
Who it's for
- Support Teams
- Engineering Teams
- Help Desk Agents
Pros & cons
Pros
- Public API available
- Free trial with 14 days
- SOC-2 Type 2 certified and GDPR compliant
Cons
No documented limitations yet.
Pricing
Free trial of 14 days available.
| Plan | Price |
|---|---|
| Enterprise | Custom |
Developer & API
Public API available
Security & compliance
- SOC 2
- GDPR
- SSO
- SAML
As stated on Pluno's website — not independently verified by AiByts.
FAQ
What is Pluno?
Pluno is a Ticket Automation tool that resolves complex technical support issues across product, help desk, and engineering. Pluno addresses complex technical support issues within products, help desks, and engineering teams. It leverages past tickets and tools to resolve problems automatically, ensuring context is maintained throughout the support journey. The AI operates across the entire support process, integrating with existing systems and maintaining security compliance.
Is Pluno free?
No, Pluno is a paid tool. A free trial is available.
How much does Pluno cost?
Pluno offers one plan: Enterprise (Custom).
Does Pluno have an API?
Yes, Pluno offers a public API for building custom integrations.
Who should use Pluno?
Pluno is built for support teams, engineering teams and help desk agents. Common uses: resolve complex technical support issues inside the product, automatically resolve complex tickets using past data and maintain context during the support process for better resolution.
What does Pluno integrate with?
Pluno integrates with Slack, Discord, Jira, Salesforce, Intercom, Zendesk and Telegram.
What are the best alternatives to Pluno?
Similar tools on AiByts include Zendesk AI, Twig, Zoho CRM (Zia), Ticketdesk AI and Weav.
Pluno news & updates
Best Agentforce Alternatives for Support Teams in 2026: How Pluno Compares on 6 Support Problems
Agentforce alternatives for Service Cloud support teams: Agentforce vs Pluno on six support problems, from setup and answers to handoffs, bugs, and cost.
Pluno Blog15 min read
7 Best AI Tools for Salesforce Service Cloud in 2026: Salesforce AI Agents Compared
I compared 7 Salesforce AI tools for Service Cloud on where they work, what they learn from, what your org needs first, and what they cost.
Pluno Blog13 min read
Best Intercom AI Agents in 2026: 7 Tools Compared on Resolution, Fit, and Cost
Compare the 7 best AI agents for Intercom in 2026, from Fin to third-party Intercom AI agents and chatbots like Pluno, My AskAI, eesel AI, and Quickchat.
Pluno Blog19 min read
What Is In-App Support? How AI Product Agents Resolve Issues Before They Become Tickets
Learn how in-app support and AI product agents use customer context, take action inside SaaS products, reduce tickets, and improve activation.
Pluno Blog15 min read
6 Best Zendesk Knowledge Base Alternatives [2026]
Six Zendesk knowledge base alternatives compared on authoring, search, AI answers, and pricing, with the team each one actually suits.
Pluno Blog14 min read
Intercom Fin vs Ada (2026): Which AI Support Agent Fits Your Team?
Intercom Fin and Ada compared on resolution quality, setup effort, integrations, and pricing, so you can see which AI support agent fits your team.
Pluno Blog15 min read
Customer Support Automation in 2026: The Complete Guide
Customer support automation in 2026: what to automate first, how routing, AI agents, and copilots fit together, and the software worth shortlisting.
Pluno Blog22 min read
9 Best SaaS Help Desk Software Tools in 2026 [In-Depth Review]
Nine help desks for SaaS teams compared on technical support depth, AI, integrations, and pricing, plus why the AI layer is a separate purchase.
Pluno Blog19 min read
Autonomous Customer Service in 2026: How It Works and How Far It Goes
What autonomous customer service really means in 2026, how it works, where it stops, and how to measure how far autonomy can go on your tickets.
Pluno Blog17 min read
9 Best Gorgias Alternatives and Competitors in 2026 [Review]
Nine Gorgias alternatives and competitors compared on e-commerce depth, AI, and pricing, for stores outgrowing Gorgias or leaving Shopify-only tooling.
Pluno Blog18 min read
9 Best Help Scout Alternatives in 2026 [In-Depth Review]
Nine Help Scout alternatives compared on shared inbox depth, AI, pricing, and switching cost, with the team size and support model each one fits.
Pluno Blog18 min read
9 Best Freshdesk Alternatives in 2026 [In-Depth Review]
Nine Freshdesk alternatives compared on ticketing depth, AI, pricing, and switching cost, plus why your help desk and AI layer are separate decisions.
Pluno Blog19 min read
Zendesk Chatbot in 2026: Setup, Options & the AI Upgrade [Guide]
How the Zendesk chatbot works in 2026: setup options, the new resolution-based billing, what replaced Answer Bot, and when an AI layer makes sense.
Pluno Blog20 min read
Gorgias Pricing Explained (2026): Plans & Costs
Gorgias pricing in 2026: how the ticket-based plans work, what the AI Agent adds per resolution, and when Gorgias is or isn't the right buy.
Pluno Blog16 min read
Ada Pricing Explained (2026): Plans, Costs & What to Watch For
What Ada actually costs in 2026: how its sales-led pricing works, the plan structure, the hidden costs, and what to compare it against before you sign.
Pluno Blog18 min read
10 Best Intercom Live Chat Alternatives in 2026 [Objective Review]
Ten Intercom live chat alternatives ranked by who they fit, with pricing checked in June 2026 and why your chat platform and your AI layer are separate choices.
Pluno Blog15 min read
Intercom Pricing Explained (2026): Plans, Add-Ons & AI Agent Costs
Intercom pricing in 2026, line by line: seat plans, Fin's per-outcome charges, the add-ons that stack on top, and how to forecast your real monthly bill.
Pluno Blog18 min read
How to Use Zendesk for Customer Service: The Complete 2026 Guide
How to use Zendesk for customer service in 2026: ticket statuses, views, triggers and automations, the Agent Workspace, and measuring it all in Explore.
Pluno Blog20 min read
Details are compiled from Pluno's website and public sources, last verified Oct 5, 2026. Features and pricing change — confirm on the official site before you buy.
Try Pluno
Visit the official website
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